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THE ROAD NOT TAKEN
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by Dave Garretson
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Is business slow? Daves sure-fire tricks to build retail traffic.
Most of my retailer customers are telling me that business is slow. Ill bet the same thing is true for you, isnt it? (Thats okay, you dont have to say). Ive been holding off on this, but I can see that the time has come. It is time for me to reach into my personal Bag of Tricks and share my Professional Trade Secrets with you. Shhh come closer are you ready? Heres how to improve your store traffic.
1. Start the vacuum cleaner
This is the simplest, most sure-fire way to build your store traffic at any given moment. Vacuuming is your first line of defense when traffic disappears. Why who knows? As soon as the annoying whine reaches its height, thats when the phone starts ringing (which you wont hear anyhow, so forget about it) and the front door starts opening. If you havent tried vacuuming yet, believe me, its your first line of defense. Plus, if you havent been doing
this, your store is probably really filthy!
2. Use the step ladder
After vacuuming, this is the next sure-fire idea in your traffic-building campaign. This is a powerful tool, so I suggest trying it one step (ahem) at a time. Only proceed to the next step if you are still not getting any traffic.
A. Set up a step ladder inside the store.
B. Still nothing? Climb up on the step ladder.
C. Still nothing? Move the ladder so that it completely blocks the entrance of the store.
D. Still nothing? Climb up on the step ladder again.
E. Still nothing? Go higher, up to the top step if necessary.
F. This is it. Now start doing something. Use both hands! If you dont get traffic now (or at least a phone call) youve got serious problems. Proceed to the next idea.
3. Order a hot lunch
After that step ladder workout, you deserve a big lunch. Order now, and things should get busy as soon as you take the first bite.
4. Try to have a private and sensitive conversation in the store
Your store is quiet and uncrowded, so why not invite someone over for an intimate conversation. After all, if its that quiet, your store is the perfect place for privacy. Naturally, because it would be extremely embarrassing to have customers overhear your discussion, this is the most effective way to draw them into your store. I leave the discussion topic to you, but here are some suggestions that are sure to draw a crowd of eavesdroppers: your pending divorce; the bank
is calling your loan; the landlord is demanding the rent; embarrassing family secrets you get the idea.
5. Lose your staff
Some of the busiest retailers I know are short-staffed. "Dave," they shout into the phone, "I cant talk now, its absolutely crazy here! Ive got two people out sick, one on vacation, and Ive gotta go out on deliveries tonight. Wouldnt you know it, this oughta be our slow time, but weve never had so much business. I cant keep up!"
6. Schedule a vacation
Okay, now were getting to the heavy artillery. You and your spouse have been dreaming about getting away for some time, havent you? Consider the positive effect on your business if you book a long and elaborate vacation. This goes without saying, but it should be expensive and non-cancelable.
7. Lock the front door
Have you ever noticed how (even on a slow day) customers will show up at closing time, at the time when youre dying to get out of there? Theres something about a locked door that invites an eager tug from a customer. Go ahead, try it! Lock the front door now. What have you got to lose?
8. Go out of business
Its inevitable that youll start to think about Going Out of Business (especially if you followed my advice and started locking the front doorone thing leads to another). I can tell you this, nothing will improve your business like going out of business! Once those GOING OUT OF BUSINESS banners go up, you wont believe the number of eager buyers crowding into your store!
At this point, you may even start to think that youve finally got the idea, you know how to be successful now. You think that youll keep the store open after all. Sure! Now you can go back to the way it used to be. You can stop vacuuming, put away the step ladder, skip lunch, forget about the vacation hey, wait a minute.
FL
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